Simplify Complexity and Elevate Experiences with Insight and Agility 

 About 

Meet Heather Leek

Principal

I help companies solve complex challenges by transforming data into action, making customers the center of every decision and optimizing processes to eliminate friction and elevate experiences. I bring clarity, insight and agility to solve what's hard, optimize how work gets done and empower teams to move forward with confidence.

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Services

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Fractional Leadership

Accelerate outcomes with executive expertise on demand.  Provide strategic leadership across growth, operations and transformation initiatives, providing a flexible, cost-effective solution that is tailored to your business goals.  

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Testimonials

Blog

The Power of Customer Effort Score

By Heather Leek • May 28, 2025
Reducing Friction and Driving Loyalty

Beyond the Buzzword: What it Really Means to be Data-Driven

By Heather Leek • May 28, 2025
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Why Culture Starts at the Top and Shapes Every Customer Experience

By Heather Leek • May 28, 2025
Culture is Cultivated

Let’s Talk

Is your business struggling with a challenge that is stalling momentum?  Is you customer experience driving positive outcomes? Is there friction in execution that is limiting the team's ability to drive growth?


If the answers to any of the above questions is yes, the time to reach out is now.  Let's develop a plan for growth and exciting futures!

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